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Product Manager

Location:Macon, GA
Exempt/Non-Exempt:Exempt
Benefits:Full Benefits & Relocation Assistance
Employment Type:Full Time
Department:Product Development
Description:Birch Communications is seeking a Product Operations Manager for its office in Macon, GA to manage existing products & services as well as create and integrate new products and product changes. This role will conduct margin analysis, industry/market research, and in-life performance measurement to determine product demand, positioning, viability, and profitability. The Product Manager will create formal business cases and product descriptions and work as a facilitator between the various internal organizations to ensure product policy and processes are negotiated, documented, and executed accurately.
Duties:Role located in Macon, GA or Norcross, GA

Essential Duties and Responsibilities

Lead regularly scheduled meetings centered on system and operational requirements for product changes and new product development.

Develop pricing, pricing changes and manage tariff updates in partnership with Legal & Regulatory.


Pre-empt potential problems and provide effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the new product or product change.

Manage in-life product performance: sales, margin, and churn, conducting extensive numerical analysis using company data.

Identify and present innovative and creative product solutions.

Project management of all product integration/launches/changes throughout implementation.

Identify the business and operational requirements based upon the business requirements & objectives of each product.

Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.

Coordinate and build strong working relations with various internal organizations including; IT, Engineering, Sales, Marketing, Product Development, & Operations.

Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations.

Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.

Monitor internal processes for efficiency and validity pre & post product launch/changes.

Provide support for other departmental projects as needed.

Participate in opportunities to develop both personally and professionally.


Qualifications:Required Skills & Qualifications:

Bachelors degree in business, marketing, engineering, or science

Two to five years marketing/product development and/or telecommunications experience preferred

Two to five years of spreadsheet-based numerical analysis

Two to five years computer experience (internet, windows, database, etc.)

Experience in product development, strategic planning, and implementation preferred

Excellent communication skills (verbal and written)

Advanced spreadsheet and numerical analysis skills: business cases, margin and cash flow analysis

Ability to write and deliver training courses and materials

Ability to exercise tact and good interpersonal skills

Project management skills

Group facilitation skills

Time management skills

Analytical skills

Problem solving skills

Ability to be pro-active with a sense of urgency

Ability to read, understand and communicate technical documentation

Be a self-starter, a highly motivated person able to work in a high energy environment that is continually changing.




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